Virtual Company: Questions Potential Clients Frequently Ask

1. What are the benefits of doing business with a virtual company?
2. Isn’t it more difficult to contact an employee in a virtual company?
3. Do your clients feel comfortable doing business with a virtual company?

1.  What are the benefits of doing business with a virtual company?

Most importantly for our clients, we can provide very competitive rates for our clients because we don’t have the overhead costs associated with a physical facility.  Without the high overhead costs typical of a traditional company, our rates are often much less than those charged by other consulting companies, resulting in extremely cost-effective services for our clients.

Another benefit to our clients is our ability to respond quickly and effectively.  With none of the distractions often found in a typical office environment, Fentress employees are able to focus much more on responding to our clients needs.  We pride ourselves on fast responses to clients’ phone and email inquiries and on-site involvement supporting our projects.

2.  Isn’t it more difficult to contact an employee in a virtual company?

All of our employees have office phones, cell phones, and almost constant access to email, meaning that we are able to stay in touch with our clients as well as or better than traditional companies.  In addition, because our employees do not face the stress of a daily commute, they are able to truly dedicate productive work time to our clients’ needs. 

3.  Do your clients feel comfortable doing business with a virtual company?

We regularly monitor our client satisfaction ratings and consistently receive the highest marks for our customer service.  Following are quotes from some of our customers:

“I have the highest regard for Fentress Incorporated and their abilities to handle and manage large-scale projects quickly, effectively, efficiently, and accurately.” 
U.S. Immigration and Naturalization Service

“Fentress has a demonstrated track record of professionalism and expertise that has proven invaluable in completion of the tasks assigned.” 
U.S. Customs and Border Protection

Fentress’ work is consistently accurate, detailed, well-founded, and timely.  They produce an excellent product for us and can be depended on whenever needed.  They are able to work with many types of personalities under tight deadlines. 
Administrative Office of the U.S. Courts